How to contact Prague Spot

  1. Booking contacts
  2. Questions
  3. Feedback
  4. Contact form
  5. E-mail addresses
  6. Telephone & fax
  7. Mailing address
  8. How to get there
  9. Conditions

Booking accommodation in Prague

To book accommodation in Prague, please use the booking form located below the description of every hotel, hostel or pension (example: Hotel Waldstein) or Wish List.

If you have special requirements (e.g. a hotel as close to your business meeting as possible) and would like us to search for accommodation that satisfies them, you can send us your request by using the contact form or e-mail addresses below.

Questions about Prague, the Czech Republic and accommodation in Prague

The best place for your general questions related to Prague, the Czech Republic, or accommodation in Prague is the Prague Spot forum. However, feel free to send us your more specific questions using the contact form or e-mail addresses below.

Feedback

If you have any comments, questions or suggestions about Prague Spot, please send them to us using the contact form or e-mail addresses below. We will be sure to get back to you as soon as possible. You can also discuss anything about this web site or about Prague with other site users in the Prague Spot forum.

Contact form

Required fields are marked with an asterisk (*).

Your name: *
E-mail: *
Phone:
Your message:
Please type number seven:
 
*

 

E-mails

info@prague-spot.com (all business and company related topics), webmaster@prague-spot.com (web site related topics).

Telephone & fax

+420 233 353 739
+420 233 350 618
+420 233 353 740

All numbers are both phone and fax numbers. Please note that our call centre is open during the following business hours only:

DayHours
Monday - Tuesday:8:00 a.m. - 5:30 p.m.
Wednesday - Thursday:8:30 a.m. - 5:00 p.m.
Friday:8:30 a.m. - 3:00 p.m.
Saturday - Sunday:N/A

Mailing address

D&S Bohemia Ltd.
Prague Spot
Vanickova 5/1
169 00 Praha 6 - Strahov
Czech Republic

How to get there

Prague Spot and his mother company are located in Strahov, Vanickova 5/1, Prague 6 (5-minute walk from Petrin Tower). You can get there:

  • by BUS No. 143, 217, or 149; stop name: Koleje Strahov.
  • by BUS No. 176; stop name: Stadion Strahov.
  • by funicular railway; stop name: Petrin

See Prague Spot's location on a map of Prague (new window, 102 kB).

Terms, Conditions, Privacy and Return Policy

PRIVACY POLICY
D&S Bohemia spol. s r.o. has created this privacy policy because we respect our customers and want to make sure that personal information is handled responsibly.
We collect your name, email, address, phone number when you place an order and your billing information.
D&S Bohemia spol. s r.o. will not disclose your personal information.
D&S Bohemia spol. s r.o. will not provide or sell your personal information to third party.

SERVICE DESCRIPTION
We arrange accommodation and other travel services mainly in Prague and the Czech Republic.

RATES
The Rates are converted from fixed Czech crown prices. D&S BOHEMIA reserve the rights to change the rates according the actual currency rate. The fixed confirmation of booking always includes the price of reserved services in one of the common currency as CZK, EUR, USD, GBP, etc. Other currencies on our server will be done up-to-date, but they will be just for your information.

VOUCHERS
You will get your travel voucher, when you confirm your reservation. Vouchers include all details about the service and must be presented at any check-in.

CLAIMS
Any claims have to be communicated to our agency during the stay or within a maximum 10 days after the departure in a written form only. Claims must include full details and documentation.

CONDITIONS OF PAYMENT
The payment is possible to make many ways. The way of payment will be always confirmed in our offer before your definitive confirmation and also depends on quantity and kind of reserved services.
The most common way of payment is a guarantee by credit card and further payment to the service provider.
Some providers require payment in advance. In that case you can pay by credit card, Western Union, Moneybookers or by bank transfer to our bank account.
We accept these credit cards:VISA, AMEX, EC/MC.

CHECH - IN + CHECK - OUT
Possibility of check-in in the most of hotels is after 14:00 and check-out before 10:00. If you need different times to check in or out, please send us your request in time. We try to discuss that with the hotel and we will confirm this fact on your accommodation voucher.

CANCELLATION CONDITIONS AND RETURN POLICY
The reservation can be cancelled only in a written form. If you cancel you reservation on time, all money will be return to you. If you are forced to cancel your reservation and if our cancellation fees are lower than your deposit the balance will be given back to you. If your payment have not been made yet we will charge that sum of your credit card.
Cancellation fees are following:

INDIVIDUALS:
It depends on selected hotel, you will see it on your confirmation. On most hotels we have these cancellation conditions:
48 hours prior to day of arrival: 100 % of first night rate
non show: 100 % of first night rate

GROUPS
Cancellation fees upon request according number of clients and seasons.

Arrival: Nights: Room: Currency: Wish List ?